How to handle your customer service complaints...... with dignity.

A little bit of compassionate listening really wouldn't have gone astray United. : (

Here's an interview with David Carroll on big corporations, customer service and the individual voice.

PS. While we're talking music clips... musician Clare Bowditch's Offspring TV debut screens tonight on Channel 10 ... Yay, Clare. If you need to do a little catch up TV prior to the big screening here's the link.